Delivery & Returns

This page explains how we deliver orders from our online shop and what to do if you want to send something back. It sits alongside our terms. Nothing here affects your legal rights as a consumer.

Who you're buying from

New Forest Technology Services Ltd (company no. 14901070, VAT no. GB441340630)
11 Blakes Yard, New Street Mews, Lymington, Hampshire SO41 9NW
info@newforesttech.services · 01425 705035

Delivery

Where we deliver

We deliver to addresses in the United Kingdom. If you're further afield, get in touch and we'll see what we can do.

How long it takes

We order most items in from the manufacturer or UK distributor for each order, so please allow 3 to 5 working days for delivery. Larger items, special finishes and busy periods can take longer, and we'll tell you if we expect a delay. Working days are Monday to Friday, not bank holidays.

What it costs

UK delivery is free, unless the product page says otherwise. Any charge is always shown in your basket and at checkout before you pay.

Pre-orders

Items marked "Pre-order" aren't in stock yet. The product page shows when we expect them. We'll keep you posted and send your order as soon as it arrives. You can cancel a pre-order for a full refund at any time before it's sent.

Collect from Lymington

Choose "Collect from Lymington" at checkout and there's no delivery charge. We'll call you when your items arrive to arrange a time to collect from 11 Blakes Yard, New Street Mews, Lymington SO41 9NW, as visits are by appointment.

Fit it for me

If you ask us to install your order, we'll call you to talk it through and send a quote for the fitting before any work is booked. We deliver the items to the job ourselves.

When it arrives

Please check your parcel when it arrives. If the box is damaged or anything is missing or broken, let us know as soon as you can, ideally within 48 hours, with a photo if possible. That helps us claim from the courier and send a replacement quickly. It doesn't affect your rights if a problem shows up later.

Changed your mind? (14-day cancellation)

If you bought online as a consumer, you can cancel your order for any reason within 14 days of the day you receive it.

1. Tell us within the 14 days by emailing info@newforesttech.services or calling 01425 705035, with your order number. A short message saying you want to cancel is enough, or you can use the cancellation form below.
2. We'll confirm and give you the address to send it to. Please don't send anything back before we've replied, so we can make sure it reaches the right place.
3. Send the item back within 14 days of telling us. Pack it carefully, ideally in its original box with all accessories and paperwork.

• Return postage is paid by you and isn't refunded. Please use a tracked, insured service: the item is your responsibility until it reaches us.
• Some items are too large or heavy to go back by normal post, such as subwoofers, large speakers and AV furniture. These need a courier, which typically costs between £10 and £100 per item depending on its size and weight. That cost is yours to pay.
• We refund the price of the item and the standard delivery charge you paid, within 14 days of receiving it back (or of you showing us proof you've sent it, if sooner), to the card or account you paid with.
• You can handle an item as you would in a shop to see if it suits you. If it comes back used beyond that, damaged, with parts missing or without its original packaging, we will reduce the refund by the amount its value has gone down because of that.

Cancellation form

You don't have to use this form, but you can copy it into an email or letter if you'd like to.

To: New Forest Technology Services Ltd, 11 Blakes Yard, New Street Mews, Lymington SO41 9NW. Email: info@newforesttech.services
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.

Things that can't be cancelled once opened or started

• In-ear headphones, earbuds and similar items, once their hygiene seal is broken.
• Sealed software, music or video, once unsealed.
• Items made, cut or configured to your own specification.
• Fitting and set-up work you've asked us to start within the 14 days: if you cancel, you pay for the work done up to that point.

Faulty or wrong items

If something arrives faulty, damaged or not as described, or we've sent the wrong item, tell us and we'll put it right. We cover the reasonable cost of collection or return postage.

• Within 30 days of delivery: you can choose a full refund, a repair or a replacement.
• After 30 days and up to 6 months: we'll repair or replace it. If that isn't possible or doesn't fix it, you can have a refund, with no deduction.
• After 6 months: you're still covered under the Consumer Rights Act, and most products also have a manufacturer's warranty. We'll help you with the claim either way. If a refund is due after 6 months, it may be reduced to reflect the use you've had, as the law allows.

Things not covered: normal wear and tear, accidental damage, misuse, or work done on the item by someone else.

Returns after 14 days

After the 14-day window there's no right to return an item that isn't faulty. You can still ask us: any return is at our discretion and only if the item is unused, complete and in its original, unmarked packaging. If we agree, we deduct a 20% restocking charge and return postage is at your cost.

Business and trade customers

The 14-day cancellation right is for consumers only. Business and trade customers have no right to return items that aren't faulty. Any return is at our discretion, for unused, complete items in their original packaging, less a 20% restocking charge and with return postage at your cost. Faulty items are dealt with under the manufacturer's warranty and our Terms of Sale.

Get in touch

For anything about an order, a delivery or a return, email info@newforesttech.services or call 01425 705035 (Monday to Friday, 8:30am to 5pm). Please have your order number handy.